Resume

2024–Present

Leading SaaS provider of global education, travel, and international student management solutions.

Strategic Roadmap Execution: Developed and implemented a comprehensive product strategy aimed at achieving ambitious 3-year revenue targets. Collaborated closely with investors and stakeholders to ensure product development aligned with market demands and business objectives.
Product Portfolio Expansion: Spearheaded the introduction of innovative solutions, notably the Data & Insights suite, resulting in a diversified SaaS product line and new revenue streams.
Customer Engagement Enhancement: Initiated direct engagement programs to better understand client needs, leading to improved customer acquisition and retention rates. Tailored product offerings to align with specific market requirements.
Operational Process Improvement: Revamped product development workflows, reducing time-to-market and increasing user satisfaction. Implemented quality assurance measures that significantly decreased defect rates.
Organic Growth and Retention: Launched proactive customer engagement initiatives that reduced attrition and fostered organic growth, strengthening the company's market position.

2022–2023

SaaS leader in Procure-to-Pay solutions for the hospitality, gaming, and foodservice industries.

End-to-End Product Management: Oversaw the entire product lifecycle, from conceptualization to market launch, driving innovation in Procure-to-Pay SaaS solutions tailored for the hospitality and gaming sectors.
Innovative Solution Development: Led the creation of new product modules, including Analytics and Insights and Sustainable Purchasing solutions, addressing emerging market trends and customer demands.
Global Team Leadership: Managed and coordinated efforts of cross-functional teams across multiple continents, ensuring timely delivery of scalable solutions that met executive growth objectives.
Customer Satisfaction Initiatives: Developed targeted engagement strategies that reduced customer turnover and enhanced satisfaction, leading to increased client loyalty and revenue.

2011–2022

Global SaaS provider of working capital and supply chain finance solutions.

Working Capital Optimization: Engineered solutions that delivered substantial free cash flow for clients by analyzing extensive spending data to optimize payment terms and provide strategic financial insights.
Global Team Expansion: Scaled the Working Capital Solutions team internationally, improving customer lifecycle management and implementing continuous improvement processes.
Award-Winning Product Development: Directed the creation of acclaimed analytics products and launched a new trade receivables platform, enhancing the company's product suite and market competitiveness.
Operational Excellence: Established and enforced best practices in global program management, leading to reduced implementation times and improved supplier engagement metrics.

2010–2011

Management consulting firm focused on operational optimization.

Led process improvement initiatives that increased profitability by $18M annually.
Developed business intelligence systems, standardized reporting, and reduced KPI generation time by 90%.

2004–2009

Global provider of ERP and business solutions.

Led revenue-generating initiatives that increased per-site revenue 15-20x.
Managed a high-performing team, delivering innovative SaaS solutions across the Americas.

1996–2004

Technology consulting firm specializing in systems integration.

Scaled the company from startup to 250+ clients across six countries, leading to acquisition.
Led M&A initiatives and technology strategy execution, supporting corporate growth.